At Indokross, we are committed to delivering your orders quickly and efficiently. This Shipping and Delivery Policy outlines the terms and conditions related to shipping, delivery, and order tracking.
Shipping Destinations
We currently offer shipping to addresses within [List the countries or regions you ship to]. Please note that we do not ship to P.O. boxes.
Processing Time
Orders are typically processed within 1-2 business days from the date of purchase. Processing times may vary during peak seasons or due to unforeseen circumstances.
Shipping Methods and Fees
We offer the following shipping methods:
Standard Shipping: Estimated delivery time is [insert estimated time], and fees may vary based on the destination and order value.
Express Shipping: Estimated delivery time is [insert estimated time], and fees may vary based on the destination and order value.
Delivery Timeframes
Delivery timeframes may vary depending on the shipping method chosen and the destination address. Please note that estimated delivery times are provided for reference and may be subject to delays beyond our control, such as customs clearance, weather conditions, or other unforeseen events.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the carrier’s tracking portal.
Undeliverable Addresses
In the event that an address is undeliverable due to incorrect information provided by the customer, refusal of delivery, or other reasons beyond our control, the customer will be responsible for any additional shipping costs incurred to reship the order.
Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact our customer support as soon as possible. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
International Shipping
For international shipments, please be aware of customs regulations and import duties that may apply. Indokross is not responsible for any customs fees, taxes, or import duties imposed by the destination country. It is the customer’s responsibility to ensure compliance with local customs regulations.
Contact Us
If you have any questions or require further assistance regarding our Shipping and Delivery Policy, please contact us. Our customer support team is here to assist you.
Policy Changes
Indokross reserves the right to update or modify this Shipping and Delivery Policy at any time. Please review it periodically to stay informed about our current policies.
Effective Date: 19/07/2024
Thank you for choosing Indokross. We strive to make your shopping experience convenient and reliable.