At Indokross, we value your satisfaction and strive to provide a seamless shopping experience. We understand that there may be situations where you need to cancel an order or request a refund. Please read our refund and cancellation policy carefully to understand how it works.
Order Cancellation
You may cancel your order within 24 hours of placing it. To cancel an order, please follow these steps:
Log In: Log in to your Indokross account.
Order History: Go to your order history.
Cancellation Request: Locate the order you wish to cancel and click on the “Cancel” button. Follow the prompts to confirm the cancellation.
If you are unable to cancel your order through your account, please contact our customer support as soon as possible.
Refund Process
Cancelled Orders:
- If you cancel an order within the specified timeframe, any payments made will be refunded in full to the original payment method.
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer support within 30 days of receiving the product. We will arrange for a return and offer a full refund or replacement, as per your preference.
Refund Timeframe
Refunds for cancelled orders will be processed within 7-10 business days from the date of cancellation.
Refunds for defective or damaged items will be processed within 7-10 business days from the date the returned item is received and inspected.
Non-Refundable Items
Some products are not eligible for cancellation or refund, including:
- Downloadable software or digital products
- Gift cards
- Personalized or customized items
Please check the product listing for specific cancellation and refund eligibility.
Contact Us
If you have any questions or need further assistance regarding our refund and cancellation policy, please do not hesitate to contact us. Our customer support team is here to assist you.
Policy Changes
Indokross reserves the right to update or modify this refund and cancellation policy at any time. Please review it periodically to stay informed about our current policies.
Effective Date: [Date]
Thank you for choosing Indokross. We appreciate your trust in us, and we are dedicated to ensuring your shopping experience is as convenient and enjoyable as possible.