Return Policy
At Indokross, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help. Please read our return policy carefully to understand how it works.
Our Return Policy in a Nutshell
You have 30 days from the date of purchase to initiate a return.
The product must be in unused and undamaged condition with all original packaging and accessories.
We accept returns for defective or damaged items and incorrect orders.
For non-defective items, we may charge a restocking fee (details below).
Some products are not eligible for return. Please check the product listing for specific return eligibility.
Initiating a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team via Contact Page or Customer Support Email. Provide your order number, reason for the return, and any relevant details.
Return Authorization: Once we review your request, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
Packaging: Carefully pack the item(s) in their original packaging, including all accessories.
Shipping: Send the package back to the address provided in the return instructions. Please ensure you use a trackable shipping method.
Restocking Fee
For returns of non-defective items, we may charge a restocking fee based on the condition of the returned product. The fee will be deducted from your refund. Restocking fees are as follows:
- Unused, undamaged, and unopened: 10% restocking fee.
- Opened but in like-new condition: 15% restocking fee.
- Signs of use or damage: Fee determined on a case-by-case basis.
Refunds
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
Exchanges
If you received a defective or damaged item and need an exchange, please specify this when contacting our customer support team. We will arrange for a replacement as soon as possible.
Non-Returnable Items
Some products are not eligible for return, including:
- Gift cards
- Downloadable software
- Personalized or customized items
- Items marked as non-returnable
Contact Us
If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us. Our customer support team is here to assist you.
Policy Changes
Indokross reserves the right to update or modify this return policy at any time. Please review it periodically to stay informed about our current policies.
Thank you for shopping with Indokross. We appreciate your trust in us, and we are dedicated to ensuring your shopping experience is as smooth as possible.